Cygnet products carry a warranty of 12 months from the date of purchase, if purchased brand new from an authorised Cygnet retailer. This warranty covers defective products only. This warranty does not cover user damage to products, examples of, but not limited to, rips, dents, scratches and normal wear and tear. Damage due to misuse, alteration to the product, or user negligence is also not covered under this warranty.
Any claims made after 12 months will not be considered, regardless of the number of times the item has been used.
Commercial use of Cygnet will also void any warranty claim.
Your warranty claim is with the retailer of purchase, therefore your point of contact throughout a warranty claim is with the retailer of purchase only. If you need further information and details on the warranty process please consult your retailer of purchase.
There may be applicable consumer rights within your country that are different to any/all of the above. In all such cases Cygnet will abide by the local governing laws. Your statutory rights are not affected.
When making any claim under warranty, you will require proof of purchase. This is to confirm that the item has been purchased through an approved Frenzee retailer.
Please note that the warranty applies to the original purchaser and is not transferable. Any items purchased second-hand are therefore excluded from this warranty.